Ensure standard service levels (based on business rules) are constantly managed and reported. Using ANTstein, automatically acquire, validate and deliver the information required from any internal or external source.
Simplify the need to update customer feedback and surveys. ANTstein can collect relevant data from websites, systems, forms or email and ensure that you have access to fresh and correct data and service the customer in real time.
Auto-resolve low priority queries, freeing up the contact center to focus on high priority queries. ANTstein reduces the time taken to verify customer details from disparate systems and provide fast service to clients.
Checks and validations can be automated, including verification of information from multiple sources to make ticket management more efficient. Automatically classify tickets, resolve tickets based on business rules, and auto-assign more complex problems for escalation.
Consolidate and validate data across multiple internal and external systems. ANTstein ensures all CRM and ERP information is synchronised it links systems, processes and activities on demand in real-time.
Proactively handle competition by accessing third party merchant platforms and comparison shopping sites 24/7. Monitor, alert and reprice according to business rules and generate analytics in real time.
ANTstein can automate various complex system administration tasks around IT applications and infrastructure, including tasks such as regular diagnostics and fault remediation. This puts tech support teams one step ahead of all other teams and lets them respond to possible failures before they can be noticed by regular users.
Simplify the need to update customer data and activities which are constantly changing. ANTstein can auto-update relevant data from websites, systems, forms or email and ensure that your business access fresh and correct data in real time.
Quickly and easily record transaction information and key details from each call to keep customer files complete and well organised. Provide quick access to useful information to avoid common mistakes.
ANTstein ensures the customer data and signed documents are accurately captured and updated in real time across all systems. Automatically update customer information such as change of address form and annual contracts that requires signature. Automate processes that are triggered by events, specific dates, process or task.
Automatically provide customers with premium renewal receipts when the premium renewals are paid online or offline. Generating premium renewals for every premium paid for each policy can be handed over, followed by auto-generated reports for verification.