Travel and Hospitality
Room Reservations, Online Booking Management
Using QueenBOT, automatically answer to customer's booking or reservation questions and subsequently provide accurate booking directions or upsell rooms and promotional offers in no time.
Automate refund processing by consolidating data from spreadsheets, scanned documents, and legacy reporting systems into one centralized hub. Reduce manual effort through the generation, storage and tracking of both external and internal communications.
Put passengers first by automating IROPS-related activities and deliver on-time customer experience such as sending real-time information during disruptions, flight rebooking support, re-accommodation, claims and refunds.
Monitor multiple disparate systems for potential schedule changes and send notifications to the customers’ preferred channels like mobile, email, web, text/SMS and print.
Generate and approve tickets based on business rules. ANTsein can control and monitor system compliance to ensure that there is no violation of fare rules at the time of issuing a ticket.
Voice of Customer
Simplify the need to update customer feedback. ANTstein can collect relevant data from websites, systems, forms or email and ensure that you have access to fresh and correct data and service the customer in real time.
Manage compliance with regulatory bodies. ANTstein will capture, verify data points, provide a comprehensive assessment, and deliver the precise data you need to comply from any internal or external source.
Order Processing and Payment Tracking
Automate how customers order and process payments including tracking fast. Improve customer experience and the likelihood of establishing customer loyalty.
Data from spreadsheets or other legacy reporting systems are integrated and merged into a central hub and the cancellation process or issuing refunds and exchanges are streamlined through the generation, storage and tracking of both internal and external communication.
Fetch data from multiple vendor websites, and access client information to deliver personal concierge recommendations.
Inspire loyalty in your customers with automated customer loyalty schemes. ANTstein verifies guests data to access loyalty rewards from multiple systems and process request including sending notifications or confirmations.
Dynamic Resource Management
Using ANTstein, create automated workflows which can be replicated and distributed across multiple departments and locations.
Automate quality checks by checking multiple screens or systems simultaneously. View fares and call out deviations between the source file and the to-be published price.
Rate, Inventory and Discount Monitoring and Management
Proactively meet your inventory to maintain an effective discount monitoring and management. Reconcile records across multiple systems to bring all inventory management features under one system.
Route Transportation and Confirmation
Fetch and integrate data from provider databases and route transportation can be tracked over GPS. Seamlessly send route confirmation to your customers’ preferred channels such as mobile, email, web, and text/SMS.
Simplify the need to update customer feedback. ANTstein can collect relevant data from websites, systems, forms or email and ensure that you have access to fresh and correct data and service the customer in real-time.
Check-in and Check Out Process
Simplify check-in and check-out process by consolidating data from multiple systems and send notifications and emails such as reservation information, bill confirmation and payments.
Invoice and Payment Processing
ANTstein reads and interprets all invoice files, regardless of format. Automate address verification, data entry, and payment processing using straight-through- automation.
Guest Communications including Notifications, Alerts and Warning
Access relevant guest data from one or multiple systems on a daily basis providing notifications, alerts and warnings via email, SMS or other various means of communication.
Competitive Pricing, Monitoring and Analytics
Proactively handle competition by accessing competitor's websites, third party merchant platforms and comparison shopping sites 24/7. Monitor, alert and reprice according to business rules and generate analytics in real time.