Automate the order configuration and service/product changes for your customers. Giving customers access to real-time order management capabilities. Improve customer experience and the likelihood of establishing customer loyalty.
Auto-resolve low priority queries, freeing up customer service center, and focus on high priority queries. ANTstein reduces the time taken to verify customer details from disparate systems and provide fast service to clients.
Proactively handle competition by accessing product and service information via websites, third party merchant platforms and comparison shopping sites 24/7. Monitor, alert and reprice according to business rules and generate analytics in real time.
Fetch and integrate data from provider databases and the shipments can be tracked for delivery over GPS. Seamlessly send proof of delivery confirmation to your customers’ preferred channels such as mobile, email, web, and text/SMS.
Data from spreadsheets or other legacy reporting systems are integrated and merged into a central hub and the billing process is streamlined through the generation, storage and tracking of both internal and external communication.
Network process automation eliminates human errors, improves response times by processing incident management requests in an automated fashion, and lowers costs by giving operations teams the ability to migrate mundane and repetitive tasks. ANTstein promotes automation across multiple devices and technologies by providing standardisation of processes and procedures to manage networks.
ANTstein ensures the customer data and signed documents are accurately captured and updated in real time across all systems. Automatically update customer information such as name change, change of address, credit card information, and signed contracts.
Checks and validations can be automated, including verification of information from multiple sources, to cut dispute resolution time drastically. Automatically classify disputes, resolve disputes based on business rules, and auto-assign more complex problems for escalation.
It takes just a few minutes for ANTStein to gather and verify data from multiple sources (such as credit agencies), make credit checks, and take a decision based on set parameters regarding customer's eligibility for services.